Refund policy

At KitCulture, we always want you to have a smooth shopping experience. To keep things transparent and fair for everyone, please go through our policy before placing your order.

Returns

We currently do not accept returns once a product is sold.

Since most of our jerseys are limited in stock, we request you to check the size chart and product details carefully before ordering.

Cancellations

Once an order is confirmed, it cannot be cancelled.

Please double-check your size, address, and contact details before placing the order.

Exchanges

We do offer exchanges in the following cases:

Size issues
Damaged product received
Wrong product sent from our side

To be eligible for an exchange, the issue must be reported within 2 days of receiving the product.

Shipping Charges for Exchanges
If the mistake is from our side:

(for example: wrong item, damaged product, wrong size sent by us)

→ We will take care of all the exchange shipping charges.

If the exchange is requested from the customer’s side:

(for example: size issue after ordering or change of preference)

→ The customer will need to bear the shipping charges for both pickup and re-delivery.

Conditions for Exchange

To keep the process smooth, please make sure:

The jersey is unused and unwashed
Tags and original packaging are intact
Proper photos/videos are shared while reporting the issue

We may not be able to approve exchanges if the product is used or damaged after delivery.

Need Help With an Exchange?

Just message us on WhatsApp with:

Your Order ID
Photos/videos of the product
Reason for exchange

WhatsApp Support 📞 7907740204

We’ll do our best to help you out as quickly as possible.

Thank you for supporting KitCulture ❤️